Mail Workshop Vacancy: Operations Administrator

ecommerce fulfillment manager job description

Mail Workshop Vacancy: Operations Administrator

Hours: 40 hours per week, Monday to Friday

Salary: negotiable, but commensurate with advancement beyond a starting office role

Reporting To: Operations Manager, Pick & Pack Supervisor/Account Handler

Closing Date: Wednesday 24th May 2017

 

Summary of Expectations

 
This is a vacancy created within the Mail Workshop Operations team by the progression of the current incumbent. You will initially assist the Pick & Pack Supervisor in providing a contact point for our customers, working with our bespoke systems to adapt their requirements into internal job instructions. You will also be given training to assist with the accurate billing of that activity, and also with the preparation and upload of files to produce bulk labels through Parcelhub and other systems.
 
The job does not require specific previous experience, but some recent background in an office role would be a considerable advantage. It would suit someone currently in a starting position in Mail Workshop/Parcelhub looking for a progression that will advance their responsibilities and skills. An enthusiasm to learn new processes and to cope flexibly with quickly changing situations is important. While usually your tasks will be defined by your Supervisor, especially during times when you are providing cover you will need to be able to work responsibly under your own supervision.
 

Main Job and Responsibilities

 
– Dealing with customers by telephone and email, answering questions and dealing with requests promptly and efficiently
– Processing customer orders and logging despatches and deliveries on the stock system
– Managing despatch and fulfilment requests within set timelines
– Assisting in briefing warehouse and packing staff
– Calculating prices for billing accurately
– Careful preparation and presentation of data files
 

Personal Specification

 
– Friendly and professional manner in dealing with customers
– Ability to co-operate successfully with fellow staff at all levels
– Some experience in the use of Word and especially Excel. Full training will be given in all other systems required
– Attention to detail and confidence in dealing with numbers
 

Please apply, including your current CV, in writing to James Rhodes, Operations Manager – [email protected]

 
*Strictly no agencies

Simon Wright

Marketing manager at Parcelhub and Mail Workshop. We enable companies to optimise eCommerce and print fulfilment and distribution.

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